Refund  & Rescheduling Policy

 

Please read our Refund and Rescheduling Policy carefully

Our Student+Safe courses are heavily subsidised for all university students and are aimed at providing an affordable training solution at the highest level of quality to assist you with your compliance requirements for clinical placements. The skills labs we train in are usually in high demand and we restrict our class sizes to 10 students to one trainer in the interests of ensuring an optimal learning experience for students.

We cannot offer any refunds or training rescheduling within 48 hours of the course date irrespective of the reason. Please book your training carefully.

Please read below for information about the refunds and training rescheduling we can offer if you contact us more than 48 hours ahead of your training.

Refund for combined C.P.R. and Manual Handling Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

  • Full course price (including online and practical component) = $130
  • Amount that can be refunded = $50

Refund for Manual Handling Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

  • Full course price (including online and practical component) = $77
  • Amount that can be refunded = $33

Refund for Neonatal Resus Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

  • Full course price (including online and practical component) = $90
  • Amount that can be refunded = $35

Training Rescheduling Fee

Rescheduling your training is allowed up to 48 hours before the training commences and is strictly subject to there being availability in another training session that you are able to attend.

An administrative fee of $25 applies to reschedule your training.

Late Attendance/Non-attendance

Students who arrive late for their practical training session (this means any time after the training has started) will not be permitted entry and will not be refunded. A fee of $50 will be charged to reschedule, subject strictly to availability.

Students who do not attend their practical training session will not be entitled to a refund and will not be able to re-schedule and will be required to re-purchase Student+Safe for the original fee.

The confirmation email, sent at the time of booking clearly states that you should arrive 15 minutes prior to the start time of the session.

Incorrect Attire/Uniform

There are strict guidelines about the required attire that must be worn during training. This information is clearly provided to you when you purchased your training. For Work, Health and Safety reasons we are required to enforce these standards. As such any student who does not adhere to them will not be allowed to undertake training. A fee of $50 will be charged to reschedule training, subject strictly to availability.

Contact Us for a Refund or to Reschedule

  • Any cancellations or training rescheduling requests should be directed to the Intellilearn office via telephone (08) 8231 5212
  • Our offices are located in Adelaide so please be aware of the time difference that might apply when contacting us

Click Below to Book Your Training!

WEBSITE ANNOUNCEMENT

Coronavirus (COVID-19) Update

 

***This information may change without notice so please check back here regularly***

As of 19 March 2020, two Universities have postponed their Student+Safe training for a later date but all others are proceeding with training. This could change with little notice so please check back here regularly and also check your email regularly (including SPAM and JUNK folders).

Universities and Venues that will be Training as normal

The following Universities and Venues are proceeding with their training as normal:

 • UNISA (City East only)

 • ECU

 • Curtin

 • Fremantle Hospital

 • Murdoch University

 • UTAS

 • Flinders University

 • GPK

Universities postponing training (until a later date) are:

 • University of New England

 • UNISA (Mt Gambier and Whyalla only)

Students at these two Universities will be contacted by email (please check this regularly including SPAM and JUNK folders) with further information about new training dates. Please rest assured that we will be providing this training as soon as we can.

If you are attending Training...

If you feel unwell or show any cold or flu symptoms or have returned from a high/moderate risk country in the last 14 days or have been in contact with anyone who has confirmed COVID 19 during the last 14 days you are strictly prohibited from undertaking the training. 

Please ensure that when you attend training on campus that you follow the strict requirements including:

 • Thoroughly washing your hands before and after training and using hand sanitiser before and after every activity during the session

 • DO NOT shake anyone’s hand - use a gesture to greet your friends and colleagues

 • DO NOT un-necessarily touch surfaces and avoid touching your face

 • Cover your coughs or sneezes with a disposable tissue and immediately wash your hands

Our trainers will be strictly enforcing these policies during the training and any student not adhering to them may be removed from the training. 

 

You have Successfully Subscribed!

WEBSITE ANNOUNCEMENT

Coronavirus (COVID-19) Update

 

***This information may change without notice so please check back here regularly***

As of 19 March 2020, two Universities have postponed their Student+Safe training for a later date but all others are proceeding with training. This could change with little notice so please check back here regularly and also check your email regularly (including SPAM and JUNK folders).

Universities and Venues that will be Training as normal

The following Universities and Venues are proceeding with their training as normal:

 • UNISA (City East only)

 • ECU

 • Curtin

 • Fremantle Hospital

 • Murdoch University

 • UTAS

 • Flinders University

 • GPK

Universities postponing training (until a later date) are:

 • University of New England

 • UNISA (Mt Gambier and Whyalla only)

Students at these two Universities will be contacted by email (please check this regularly including SPAM and JUNK folders) with further information about new training dates. Please rest assured that we will be providing this training as soon as we can.

If you are attending Training...

If you feel unwell or show any cold or flu symptoms or have returned from a high/moderate risk country in the last 14 days or have been in contact with anyone who has confirmed COVID 19 during the last 14 days you are strictly prohibited from undertaking the training. 

Please ensure that when you attend training on campus that you follow the strict requirements including:

 • Thoroughly washing your hands before and after training and using hand sanitiser before and after every activity during the session

 • DO NOT shake anyone’s hand - use a gesture to greet your friends and colleagues

 • DO NOT un-necessarily touch surfaces and avoid touching your face

 • Cover your coughs or sneezes with a disposable tissue and immediately wash your hands

Our trainers will be strictly enforcing these policies during the training and any student not adhering to them may be removed from the training. 

 

You have Successfully Subscribed!